General Information about Tortuga Outdoor Furniture:

TORTUGA PRODUCTS are suppliers of the finest, most innovative range of indoor-outdoor furniture available on the market. The rust-proof, lightweight, reinforced aluminum frames* provides excellent stability and versatility for dining or lounge requirements suitable for indoor OR outdoor use. Our resin synthetic wicker is hand-woven, provides comfortable support with a stylish look and, unlike natural rattan or wood, will not splinter, rot or decay. * with exception the Portside Collection ~ utilizes rugged powder coasted steel frames also ideal for indoor and outdoor use

SYNTHETIC WICKER

Our synthetic wicker patio furniture is constructed of exceptionally rugged resin wicker that is woven over a powder coated aluminum frame. These sets are weather friendly, require minimal maintenance, and are ideal for any open or closed patio. Tortuga’s stain-resistant synthetic wicker is regularly subjected to “accelerated weather testing”. The superior wicker quality includes U-V Stabilizers to enhance the longevity and color fastness.

TABLES AND GLASS

Clean with a standard glass cleaner. Hot water must NOT be used on the table glass. All table glass is TEMPERED so it can be times stronger than ordinary glass. Also for safety reasons, if the tempered glass is cracked, it should safely shatter into small pieces. Acts of nature, dropping items onto the table, or improper usage voids the warranties. Consult your home and contents INSURANCE POLICY, to make sure that outdoor furniture can be covered under the home’s contents. DO NOT reposition the table by dragging it! Tables larger than 36 inches in width or length should have TWO people move it.

GRANITE

This polished stone surface should be cleaned with luke-warm water, mild detergent and a sponge…or if necessary a nylon brush.

TRAVERTINE MOSAIC TABLES

Each tile will slightly vary in color, markings, veins and texture. This is a natural characteristic for this surface. All stainable liquids will need to be cleaned off the surface immediately to prevent permanent staining. Periodic maintenance of the initial factory sealer with a penetrating exterior masonry sealer is also recommended. Follow application instructions. Avoid using solvents or abrasives on the table.

CUSHION CARE

Increase the lifespan of your cushion by storing in a dry place when not in use. Brush off dirt regularly when the fabric is dry. Sponge lightly with natural soap and lukewarm water.

DO NOT DRY-CLEAN, MACHINE WASH, TUMBLE-SPIN DRY, BLEACH OR USE ANY SOLVENT TYPE CLEANERS.

SHIPPING INFORMATION

All Tortuga Outdoor items that Patio Perks Sells include free shipping. Tortuga Outdoor generally ships orders by common freight carrier with curbside delivery and include liftgate services. Tortuga Outdoor may ship items that are applicable by UPS or FedEx Ground. Please be sure to inspect your delivery before signing and note any damages on the bill of lading or delivery receipt.

WARRANTY

Tortuga Brand outdoor furniture frames, tables and synthetic wicker are warranted to be free from defects in workmanship and materials, under normal use and conditions, for 2 years in a residential application and 1 year in a commercial application. Tortuga Brand outdoor cushions and pillows are warranted to be free from defects in workmanship and materials, under normal use and conditions for 30 days.

All warranties are made void when furniture is damaged due to acts of nature, abuse or lack of proper care. Defects that develop because the product is exposed to extreme climate conditions are not covered by this warranty. Defects that develop as a result of faulty or improper installation or assembly of the product are also not covered by this warranty.

Commercial applications can change the conditions of the warranties, according to which items are being used and the location or the nature of the commercial premises. Consumables such as chair feet are subject to wear and tear and are not considered part of the frame.

Tortuga will repair or replace at its option the pieces or parts that fail during normal usage, due to structural defects occurring at the manufacturing stage. Products discontinued or unavailable will be replaced by similar available items.

For all warranty claims, please contact the retailer/ point of sale with your proof of purchase receipt. Transaction or service reports between the point of sale and Tortuga need to be verified to for the warranty procedures to commence. Freight or transport of goods and labor for replacement or repair are the responsibility of the consumer and are not covered under warranty.

Tortuga Outdoor and Patio Perks is committed to providing fast and efficient service. If you are not happy with your order, we will refund you the total product cost minus the total shipping cost. This policy applies as long as the items are returned within 20 days from original shipping date. The product should also be in ‘new’ resell-able condition in order to receive full refund. Cancelled orders that have already shipped are also subject to a 25% restocking fee.